Frequently Asked Question!
An item added to my shopping cart was sold out
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.
Why am I being asked to "Verify" my payment?
Because your order has been held for a standard anti-fraud check by Herbs of Africa.
We want to avoid fraudulent and unauthorized payment in compliance with government regulations.
Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our Live Chat service on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.
How do I return or exchange an item?
Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service staff first to confirm. Once you are authorized to return the item(s), please follow all of the instructions provided.
We recommend that all returns be sent via a traceable carrier. Keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Redsav’s Herbs of Africa is not responsible for packages sent with a return label not provided by us, or without the original packing slip.
Is my privacy and personal information secure on your site?
Which of your products is relevant to the prevention, management and treatment of COVID-19?
Myraco Herbal Mixture and Myraco herbal capsules are effective in the management and treatment of COVID-19 symptoms. Myraco is sold under the tradename Antioviro in the United States.